What information can I ask you to delete?
Depending on how you have interacted with TalkMera, your request might relate to a website enquiry, contact information, correspondence, customer account information, support information, service-related personal information or information processed through a TalkMera-operated workflow.
What should I include?
Where possible, include your name, email address, the business or organisation involved, the WhatsApp number involved if relevant, and a brief explanation of the information you want deleted. Do not email passwords, access tokens, API keys, authentication codes or other secret credentials.
We may need to verify your identity
Before deleting or disclosing personal information, we may need to confirm that the request genuinely comes from the person concerned or someone authorised to act for them. We will request only information reasonably necessary for that verification.
If you contacted TalkMera directly
If TalkMera collected your information directly because you contacted us, requested information, became a customer or contacted support, we will review the information we hold and determine what can appropriately be deleted.
If you contacted another business using TalkMera
A business may use TalkMera technology to operate its own WhatsApp workflows. In that situation, the business you communicated with may be the data controller, while TalkMera processes information on that business's behalf. You should normally send your data request directly to that business. If we receive a request concerning information processed solely on behalf of a customer, we may refer the request to that customer or assist them in handling it.
When will information be deleted?
Where the right to erasure applies, we will take appropriate steps without undue delay. Under UK data-protection law, requests are generally answered within one month, subject to circumstances where additional time is legally permitted.
Are all deletion requests automatic?
No. The right to deletion is not absolute. There may be circumstances where information must or may lawfully be retained, for example for legal obligations, accounting or taxation, legal claims, security investigation or another lawful reason. Where required, we will explain why information cannot be deleted.
What about information shared with other organisations?
Some external platforms may independently hold information under their own privacy arrangements, including Meta, WhatsApp, a customer's CRM or other customer-selected services. Deleting information from TalkMera does not necessarily delete information independently controlled by another organisation.
What about backups?
Information deleted from active systems may sometimes remain temporarily within protected backup systems. Where this occurs, backup information should remain protected and not be returned to ordinary use except where legitimately required for recovery or another lawful purpose.
WhatsApp and Meta data
TalkMera may process information received through the WhatsApp Business Platform. TalkMera does not control information Meta or WhatsApp independently holds within their own platforms. Requests concerning such information may need to be submitted through their own privacy and account procedures.
TalkMera application deletion
As the TalkMera customer application develops, this page will be updated with any specific application data-deletion mechanism required for users of that service. Until then, deletion requests relating to TalkMera itself can be sent to hello@talkmera.com.
What happens after you submit a request?
- We identify the information and systems relevant to your request.
- We verify identity where reasonably necessary.
- We determine whether TalkMera is the controller or processing the information for a customer.
- We assess whether deletion applies.
- We carry out the appropriate deletion or other required action.
- We respond in accordance with applicable data-protection requirements.
Contact
TalkMera / Social Media Network Ltd
128 City Road, London, United Kingdom, EC1V 2NX
Company number 14204938
hello@talkmera.com