Managed Services
Automation that is managed with you
Getting an automation live is only the beginning. TalkMera helps plan the workflow, implement it, support it and improve it over time.
More than a technical connection
The real work is deciding what should happen when a customer sends a message and then making that process reliable.
Design
Understand the existing process, define the desired result and decide what should remain human.
Implement
Configure WhatsApp connectivity, workflow logic, integrations, notifications and AI-assisted steps where useful.
Operate
Support, troubleshoot, monitor and refine the workflow as your business changes.
Test the real workflow, not just the happy path
We consider
- Expected enquiries
- Incomplete information
- Unexpected replies
- Duplicate messages
- Integration failures
- Staff hand-off and exceptions
Controlled launch
We prefer starting with one defined workflow so you can see how customers respond, where staff become involved and what should be improved before expanding.
Ongoing management
Your workflow can evolve with your business
Managed services can include workflow adjustments, integration maintenance, troubleshooting, monitoring, template assistance where applicable, AI configuration, testing after changes and operational support.
The exact level of management depends on the service agreed with your business.
The value is in the outcome, not simply the connection
TalkMera may combine WhatsApp connectivity, workflow design, automation, integrations, AI where useful, implementation, testing and ongoing support.
The connection is the foundation. The value comes from what the business can reliably do with it.
A service shaped around the level of help you need
Connection & Support
Help establishing and maintaining an appropriate WhatsApp connection.
Automation & Integration
A defined workflow connected to other business systems.
Managed Automation
Ongoing management of workflows, integrations, changes and support.
The exact service and pricing are agreed according to the systems involved, implementation complexity and level of ongoing management required.
Frequently asked questions
Is TalkMera a software subscription or a managed service?
Initially, TalkMera is primarily a managed automation and integration service. The technology supports the service, but businesses do not need to configure everything themselves.
Can our existing IT team remain involved?
Yes. TalkMera can work alongside internal or external technical teams, with responsibilities divided according to system ownership and expertise.
Can we change a workflow after launch?
Yes. Ongoing improvement and change are an important part of a managed automation service. The effort and cost depend on the requested change.
Do you offer 24/7 support?
TalkMera does not advertise 24/7 support unless that level of service has specifically been agreed and can genuinely be delivered.
You understand your business. We manage the automation around it.
Tell us what happens today and what you would like to happen instead.