WhatsApp Coexistence
Keep using the WhatsApp Business App while adding automation
For eligible WhatsApp Business accounts and numbers, Coexistence can allow the Business App and the WhatsApp Business Platform to work with the same number.
Availability is subject to current WhatsApp and Meta eligibility requirements.
Keep what already works
Many businesses already have an established WhatsApp number and staff who know the Business App. Coexistence provides a route for eligible businesses to add platform capabilities without unnecessarily abandoning that working pattern.
Same business number
An eligible existing Business App number may be used for the combined setup.
Business App remains part of the workflow
Your staff can continue normal Business App use where the Coexistence setup supports it.
Add platform workflows
Use supported API capabilities for automation, integrations, staff notifications and business-system updates.
How TalkMera approaches Coexistence
Understand your current setup
We establish how your business uses WhatsApp today, which number is involved and what you want to automate.
Assess the supported connection route
Coexistence is not automatically available to every account or number, so eligibility is confirmed through the supported onboarding process.
Complete business-owned onboarding
Your business completes the required Meta and WhatsApp steps using its own accounts and devices, with TalkMera guiding the process.
Test both sides
We confirm the intended Business App use remains available and that the platform connection works as expected.
Add the workflow
Once the connection is proven, we implement the agreed automation and integrations.
Your team stays involved
Automation does not have to take over the conversation
Some enquiries are routine. Others need judgement, reassurance or professional knowledge. A TalkMera workflow can automate repetitive steps and bring a person into the process at the right moment.
- Collect useful initial information
- Classify or route the enquiry
- Update your business system
- Notify the right member of staff
- Hand the conversation to your team when needed
More than connecting an API
A working connection is only useful if it solves a business problem.
Onboarding & connection
Coexistence onboarding, connection configuration and testing.
Workflow & integration
Message/event handling, system updates, staff notifications and automation.
Ongoing support
Monitoring, troubleshooting, workflow changes and operational support according to the agreed service.
Frequently asked questions
Is every WhatsApp Business number eligible?
No. Eligibility depends on the account, number and current WhatsApp/Meta requirements.
Do I need a second number?
Not necessarily. If your existing Business App number is eligible for Coexistence, it may be used for the combined setup.
Will we lose our existing chats?
Coexistence is intended to preserve continued use of the Business App, but onboarding includes specific choices and rules around contacts and history. We review those choices before connecting a live number.
Does TalkMera replace the WhatsApp Business App?
Not with the Coexistence proposition. The aim is to complement the app with supported platform automation and integrations.
Is TalkMera affiliated with WhatsApp or Meta?
TalkMera integrates with the WhatsApp Business Platform. We do not claim affiliation with or endorsement by WhatsApp or Meta unless such status is formally granted and may properly be represented.
Keep the app. Improve the process.
Tell us how your business currently uses WhatsApp and what you would like to improve.